COMPLIMENTARY
Free Standard Delivery
No minimum orderStandard shipping is included in every product price. No additional shipping fee is charged at checkout.
DELIVERY, BEAUTIFULLY HANDLED
Shipping Information
From our door to yours, every Velvet Noir order is prepared with care, packed discreetly, and sent with tracking.
FREE STANDARD SHIPPING — NO MINIMUM
DISCREET PACKAGING
TRACKED DELIVERY
CHOOSE YOUR PACE
Delivery options
Shipping is included in the product price. Your checkout shipping charge is zero for supported destinations.
TRACKED DELIVERY
Follow Your Parcel
Tracking after dispatchYour order is sent with tracking in discreet packaging.
DESTINATIONS
International Delivery
Timing varies by destinationFree standard delivery is available to destinations supported at checkout. Customs processing may affect delivery times.
FROM ORDER TO ARRIVAL
What happens next
Order Confirmed
You will receive an email as soon as your order is placed.
Carefully Prepared
Orders are processed and discreetly packed within 1–2 business days.
On Its Way
A shipping confirmation and tracking link are sent after dispatch.
Delivered
Follow your parcel to the delivery address provided at checkout.
STAY INFORMED
Tracking your order
Once your parcel leaves our warehouse, we will email you a shipping confirmation with a tracking link. Please allow up to 24 hours for the carrier to activate tracking information.
TRAVELLING FURTHER
International orders
International shipments may be subject to duties, taxes, or customs fees charged by the destination country. These charges are not included in your order total and are the recipient’s responsibility.
Customs clearance and local carrier conditions may affect estimated delivery times.
GOOD TO KNOW
Before your order travels
Can I change my delivery address?
Contact us as soon as possible. We cannot guarantee changes after an order has entered processing or been dispatched.
What if my parcel is delayed?
Weather, customs, and carrier disruptions can occasionally cause delays. If tracking stops updating, send us your order number and we will help investigate.
What if my order arrives damaged?
Keep the item and packaging, then contact us with your order number and clear photos so our team can arrange the right resolution.
NEED A HAND?
We are here to help.
Tell us your order number and how we can assist with delivery.