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DELIVERY CONCIERGE

Order Tracking

Follow your Velvet Noir order from our door to yours.

SECURE LOOKUP

Use the order number from your confirmation email and the billing email used at checkout.

WHERE IS MY ORDER?

Find your delivery in moments.

Enter your details exactly as they appear in your order confirmation. We will show the latest status available for your purchase.

01Private and secure
02Real-time order status
03Support when needed
ORDER LOOKUP Both fields are required

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

AFTER YOU ORDER

From confirmation to arrival.

01

Order confirmed

Your confirmation email contains the order number needed above.

02

Parcel dispatched

We will email you as soon as your order leaves our fulfilment team.

03

Delivered discreetly

Your parcel arrives in secure, discreet outer packaging.

NEED A LITTLE HELP?

Our customer care team is here.

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