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FAQ

Find quick answers to the most common questions about orders, shipping, returns, and more.

Orders are processed within 1-2 business days. Delivery timing varies by destination and customs processing. Standard tracked shipping is included in the product price.

Standard shipping is free to destinations supported at checkout, with no minimum order. No additional shipping fee is charged at checkout. Local import taxes or duties may still apply.

Once your order ships, you will receive a confirmation email with tracking information.

We accept returns within 30 days of purchase for unworn, unwashed items with tags attached.

Visit our Returns portal, enter your order number, and follow the instructions to generate a shipping label.

Please refer to our detailed Size Guide. If you are between sizes, we recommend sizing up for comfort.

Yes, our products generally fit true to size.

We highly recommend hand washing in cold water with a gentle detergent and laying flat to dry.

We accept all major credit cards, PayPal, and Apple Pay.

Yes, our checkout is 100% encrypted and we never share your data.

Click the Account icon at the top right of the page and select "Create Account".

ORDER STATUS

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SIZE GUIDE

Find your perfect fit with our size guide.

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SHIPPING INFO

Learn about delivery times, rates, and tracking.

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RETURNS

Our 30-day returns policy & easy process.

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DISCREET PACKAGING

No branding. Just for you.

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WHOLESALE

Partner with Velvet Noir for your boutique.

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Discreet Packaging

No branding.
Just for you.

Secure Checkout

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safe with us.

Easy Returns

Hassle-free returns
within 30 days.

Worldwide Shipping

Fast, reliable,
and trackable.